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Dear Tinaslaogong, Thank you for your positive review and your feedback regarding our safety protocols during the current pandemic.
We completely understand your frustration about housekeeping services, but please know that these procedures have been enacted to help keep outside contact with guest rooms to a minimum.
This is part of the recommended CDC and industry COVID guidelines, and while our procedures may seem excessive, the well-being of our guests and team members is our number one priority.
We appreciate your understanding, and please know that our hotel staff and management are always available and happy to assist with any issues you may encounter while at our hotels, be it the need for housekeeping or any other service during your stay.
Once again, thank you for your review and as always, please let us know how we may be of service. JoeA wrote a review Aug Norwalk, California contributions 86 helpful votes.
Don't spend more than one night. Let the pictures speak for themselves. This is a sad state of affairs. We stayed here for a few days and were disappointed at the level of service.
We understand that the virus has impacted many aspects; however the virus is used as an excuse to curtail service. Thus, save money. I want to be fair and have written my review to reflect this.
The Good: The rooms are clean, spacious, and pleasant. Inclusive of a fridge and a safe. Professional while taking temperatures and enforcing social distancing.
The Bad: Fitness center closed understandable to the virus but taking a notch of the ratings Limit on the amount of people who can enter the pool.
Many angry people were refused entry. This isn't understandable because even though they claim it's because of the virus and they want to minimize contact; It can be done with the proper training and attire.
They don't provide you any fresh towels, toiletries, toilet paper, tissues, etc Since they clean the room every 3 days; well things can get messy.
See my pictures below. You have to request items through the house keeping line. This is very difficult since the line is busy and when we did get through and ordered; it took 46 minutes for the towels and toiletries to arrive!
Granted the next few days the service improved to a little under 15 minutes thereafter. They don't lower the room rates for poorer service. I complained to the housekeeping staff that it was a necessity to clean the room at least every other day.
The dirty towels pile up, as do the trash cans, empty toiletries items. The room becomes a pig pen. Date of stay: August Location. Sleep Quality. Room Tip: Don't stay here for more than one night!
Dear JoeA, Thank you for sharing your feedback. We appreciate your thorough review and we understand the frustration you expressed regarding the rooms being cleaned daily.
In February a Tribal Environmental Impact Report was filed for construction of a 6-story parking structure with capacity for up to 1, vehicles to be built on the north side of the casino.
The parking garage would provide additional parking for both the casino and hotel. In , the casino underwent a year-long development project to include a 15, square foot expansion of their gaming floor, an additional five-story hotel tower and renovated non-smoking casino areas.
The extended casino floor allowed for the addition of another 1, slot machines, while the new hotel tower increased accommodations.
This expansion created an additional 50, square feet of indoor and outdoor multifunction resort space, and increased hotel accommodations to a total of rooms and suites.
The newest addition is open to guests age 21 and older and has suites, a saltwater pool, two new restaurants, outdoor dining and a day spa and salon.
From Wikipedia, the free encyclopedia. This section needs to be updated. It's not about the problem it's how it was handled.
So I played one more machine then My husband, our 2 friends and I left the casino after that. We already booked 2 nights Comped plus free play, before this day for the 14th and 15th which we were going to invite our friends again when we stayed.
We were also thinking of switching and making Viejas our main casino but we will see how we are feeling after this incident. Date of experience: September Response from viejascasino, Guest Relations Manager at Viejas Casino Responded Oct 5, Dear josephesEZP, Thank you for sharing your feedback with us.
Thank you. Sincerely, Your Viejas Team. JoeA wrote a review Aug Norwalk, California contributions 86 helpful votes. Poor enforcement of health guidelines.
There are people smoking all over the casino. Of course you have to take off your mask when doing so. Need something else? Send your own question to the property below.
Welcoming Booking. You'll receive an email as soon as the property answers your question. Please feel free to reach out to our Reservations Department directly with any questions regarding room types and features.
You found this answer helpful. You found this answer unhelpful. Good Afternoon, The Deluxe King room you have reserved does not have a jacuzzi in room.
Good Evening, Please directly contact the Viejas reservations team for further details on your birthday celebration inquiry.
Thank you for reaching out, we look forward to your call! We have a designated parking area located in Lot 8 for big wheeled vehicles. Please ensure to notify our security team for overnight parking.
Please contact our Viejas reservations team directly for room availability. Guest will only have access to pools in which designated hotels they are in.
Currently, our hotels, pools, SPA to an extent , and most eateries are open. The buffet is currently closed until further notice. Please reach out to us directly for more details.
Good Afternoon, For security purposes, you will have to be present in property with a Photo ID to receive a copy of your player's card.
Good Morning, The Buffet still remains closed until further notice. However, all other dining venues still remain open including room service if you will be staying with us.
Unfortunately, we are not a pet friendly hotel. Service Animals are welcome. Yes, bingo will open October 24, Good Afternoon, Our pools are currently open for hotel guests only between the hours of 10am - 6pm.
Please reach out directly to our reservations department for further information regarding quotes. The Buffet has closed until further notice.
Good Afternoon, Bingo currently remains closed until further notice. Both Hotels are completely non-smoking. The Grove Steakhouse is open Wednesday - Monday and hours of operation are 5pp.
Prices you can't beat! WiFi is available in all areas and is free of charge. It looks like something went wrong submitting this.
Try again? Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Age restriction. Cards accepted at this property. Guests are required to show a photo ID and credit card upon check-in.
Please note that all Special Requests are subject to availability and additional charges may apply. To see prices, enter your dates.
Yes, there's a hot tub. You are like family to us, and like family, we hold you near and dear to our hearts. Your safety, and the safety of our Team Members, is of paramount importance to Viejas.
That is why we continue to exceed all cleanliness standards set by federal, state, local, and gaming commission authorities. While Viejas has always maintained the highest level of cleanliness and safety, we have taken advantage of the recent closure to inspect, clean, and sanitize every inch of the property.
From floor to ceiling, no stone has been left unturned. We are certainly excited to welcome you back, and upon your return you will notice multiple safety measures implemented to ensure your well being.
Here are a few of the most important changes that you will see:. Thank you for being the best part of Viejas, and we look forward to the opportunity of being with you again very soon.
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